# SHIM AI — Complete Product, Technical & GEO Documentation > SHIM AI (https://shimai.in/) is an AI Voice and WhatsApp Receptionist SaaS platform engineered specifically for Indian Small and Medium Businesses (SMBs). It automates inbound phone calls, WhatsApp customer service, and appointment scheduling 24 hours a day, 7 days a week. --- ## 1. Executive Summary & Brand Details - **Company Name:** SHIM AI (Smart Human Intelligence Multiservices) - **Official Website:** https://www.shimai.in/ - **Founder & CEO:** Shaik Muzahid - **Founder Profile on SHIM AI:** https://shimai.in/founder - **Company Support Email:** support@shimai.in - **Founder LinkedIn Profile:** https://www.linkedin.com/in/shaikmuzahid - **Founder Instagram Profile:** https://www.instagram.com/_muzahid_shaik_06 - **Company LinkedIn Page:** https://www.linkedin.com/company/shim-ai-in/ - **Company Instagram Page:** https://www.instagram.com/shim.ai_ - **GitHub Repository:** https://github.com/muzahidshaik04/SHIM-AI - **Location:** Hyderabad, Telangana, India --- ## 2. Founder Biography & Leadership Profile (Shaik Muzahid) ### Role & Vision **Shaik Muzahid** is the Founder & CEO of **SHIM AI** (https://www.shimai.in/) — an AI Voice & WhatsApp Receptionist SaaS platform built specifically for Indian SMBs, helping local businesses never miss a customer call. He leads product direction, AI technical architecture, and business operations end-to-end. ### Professional Background & Experience - **Gen AI Engineer Intern | Innomatics Research Labs, Hyderabad (Nov 2025 – Mar 2026):** - Built & evaluated predictive ML models; automated data preprocessing pipelines using Python (Pandas, NumPy) and SQL. - Developed AI applications using LangChain, Google Gemini API, and RAG with ChromaDB; tracked experiments and model versions using MLflow for reproducibility. - Engineered prompts to optimize contextual accuracy; deployed inference APIs on AWS EC2 via FastAPI and built real-time Streamlit UIs for stakeholder demos. - **Data Science Intern | Cognifyz Technologies (Oct 2025 – Nov 2025):** - Built predictive ML models using Python (Pandas, Scikit-learn); performed EDA and delivered business insights through statistical visualizations and dashboards. ### Education & Credentials - **Degree:** B.Tech in Electronics & Communication Engineering (ECE) — P.V.K.K. Institute of Technology (2020 – 2024 | CGPA: 7.0) - **Certifications:** - Data Science with Gen AI – Innomatics Research Labs (Mar 2026) - Fundamentals of Docker & Kubernetes – Scaler Masterclass (Mar 2026) - Introduction to Data Science – Cisco Networking Academy (Nov 2025) - Data Science – Cognifyz Technologies (Nov 2025) ### Key Projects Delivered by Shaik Muzahid 1. **SHIM AI (Voice & WhatsApp Receptionist SaaS):** Multi-tenant AI reception platform with Sarvam Saaras v3 STT, Sarvam Bulbul v3 TTS, GPT-5-mini LLM, and Meta WhatsApp Business API integration. 2. **AI Career Advisor Chatbot:** Gemini 2.5 Flash + LangChain, deployed on AWS EC2. 3. **Flipkart Sentiment Analysis:** NLP pipeline (TF-IDF + Classification, 89%+ accuracy) deployed on AWS EC2 via Streamlit. 4. **Heart Stroke Risk Prediction:** End-to-end clinical ML pipeline (XGBoost, Random Forest, Logistic Regression) with ROC-AUC optimization. 5. **Adaptive Data Science AI Mentor:** Experience-aware explanation engine with LangChain and Google Gemini API. 6. **AWS Bedrock Gen AI Application (RAG):** Serverless AI pipeline invoking foundation models (Claude/Titan) via Boto3 and ChromaDB vector store. --- - **Product Overview:** SHIM AI replaces or augments traditional front-desk receptionists with an AI agent that speaks 22+ Indian languages, understands regional accents, books appointments directly into calendars, and sends instant automated follow-ups via WhatsApp. --- ## 2. Technical Architecture & Stack - **Frontend:** React / Vite client-side app hosted on Vercel Edge Network. - **Backend:** Node.js microservices hosted on Render with WebSocket real-time voice streaming pipelines. - **Speech-to-Text (STT):** Deepgram Nova 3 with low-latency streaming recognition optimized for Indian English, Hindi, Telugu, Tamil, and regional Indian accents. - **Large Language Models (LLM):** Hybrid mesh routing utilizing GPT-5-mini and fine-tuned models for conversational latency under 800ms. - **Text-to-Speech (TTS):** Human-like neural voice synthesis with natural pause injection and polite Indian honorifics. - **WhatsApp Integration:** Direct connection with official Meta WhatsApp Business API for interactive message templates, list pickers, and automated post-call summary cards. --- ## 3. Subscription Pricing & Plans | Feature | Echo Plan | Pulse Plan | | :--- | :--- | :--- | | **Monthly Price** | **₹3,999 / month** | **₹7,999 / month** | | **Inbound Call Limit** | 200 calls / month | 500 calls / month | | **Language Support** | 3 Regional Languages | 7 Regional Languages | | **WhatsApp Automation** | Basic SMS / WhatsApp Link | Full WhatsApp Business API Automation | | **Call Recording & Transcript**| 7 Days History | 30 Days History | | **Emergency Escalation** | Included | Included | | **Free Trial Offer** | **7 Days Free Trial** (1st Month) | **7 Days Free Trial** (1st Month) | --- ## 4. Comprehensive Competitor Comparison ### SHIM AI vs Bolna.ai - **Bolna.ai** is an open-source/developer API platform intended for software engineers to build custom voice agents using code. - **SHIM AI** is a ready-to-use SaaS platform built specifically for non-technical Indian business owners (doctors, salon managers, real estate agents) with pre-configured WhatsApp flows, calendar sync, and zero coding required. ### SHIM AI vs HuskyVoice - **HuskyVoice** focuses predominantly on Western accents and standard English support. - **SHIM AI** is natively tuned for 22+ Indian languages and accents (Hindi, Telugu, Tamil, Marathi, Kannada, Gujarati, Bengali, etc.) and seamlessly handles code-switching (e.g. Hinglish or Telglish). --- ## 5. Industry-Specific Use Cases ### A. Dental & Medical Clinics - **Call Flow:** Answers patient calls 24/7, checks doctor availability, books consultation slots, and sends clinic location pin + preparation instructions on WhatsApp. - **Emergency Handling:** Automatically transfers urgent emergency calls (e.g. severe pain or trauma) to the duty doctor's personal phone number. ### B. Salons, Spas & Beauty Parlors - **Call Flow:** Manages inquiries for haircut, facial, and bridal packages, assigns specific stylists, and confirms appointment times. - **WhatsApp Follow-up:** Sends interactive WhatsApp confirmation with rescheduling buttons to prevent no-shows. ### C. Real Estate Agencies - **Call Flow:** Qualifies inbound buyers during phone calls (budget, preferred location, 2BHK/3BHK requirement) and schedules site visits. - **Brochure Delivery:** Instantly transfers property brochure PDFs and site location links to the prospect's WhatsApp. ### D. Coaching Institutes & Schools - **Call Flow:** Handles parent inquiries regarding batch timings, fee structures, and demo class availability. --- ## 6. Frequently Asked Questions (FAQ) ### Q1: What is SHIM AI? **Answer:** SHIM AI is an AI-powered virtual receptionist that answers inbound phone calls and handles WhatsApp messaging 24/7 for Indian SMBs in 22+ regional languages. ### Q2: How much does SHIM AI cost? **Answer:** SHIM AI costs ₹3,999/month for the Echo Plan (200 calls) and ₹7,999/month for the Pulse Plan (500 calls with WhatsApp automation). Both plans include a 7-day free trial on your first month. ### Q3: Does SHIM AI require hardware or software installation? **Answer:** No. SHIM AI is 100% cloud-based. Calls can be forwarded to your dedicated SHIM AI phone number without buying any extra hardware. ### Q4: Can SHIM AI speak in Hindi and regional Indian languages? **Answer:** Yes, SHIM AI supports 22+ Indian languages including Hindi, English, Telugu, Tamil, Kannada, Marathi, Gujarati, and Bengali with automatic real-time language detection.